Collection: Policy

Shipping Policy

~Shipping fee is applied to each order at the time of checkout
~The turnaround time for all made to order garments is 10 - 14 business days
~Depending on the quantity of made to order garments ( 3 or more) it may take up to 3 weeks.
~All pre-made garments will be shipped out within 24 - 48 hours after purchase
~Tracking information will be emailed once your order is shipped
~Once your order is shipped and you have your tracking information. S&S Banaat Collection is no longer responsible for your order. However if your package is lost or delayed we will try our best to help you recover your package In Shaa'Allah.

~Local Pick-ups are available by appointments only

Return Policy
~Unfortunately we do not accept returns. Items are only eligible for a return if the garment is damaged or has a defect on our behalf.

~ You may exchange the item with-in 7 days of your purchase. The item must be in the same condition that you received it, unworn with tags and in its original packaging.

~You will also need proof of the purchase.

~Please choose the right size and height when ordering garments. If you choose the wrong size and the Abaya doesn’t fit correctly and needs adjusting, you will be charged a fee for adjusting and processing time.
~Please use size tool and add the exact height when placing your order.

Refund Policy
~Unfortunately we do not offer refunds